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meeran133659234073014
meeran133659234073014
Known Participant
December 10, 2018
Question

webworks related

  • December 10, 2018
  • 2 replies
  • 844 views

Hi

I was originally working on a VDI with Framemaker 12 and Webworks 2017.1

Life was good.

Recently, I moved to VMWare fusion with Frameaker 15 and Webworks 2018.2 and I am unable to generate online help, as webworks seems to stop halfway. I tried to increase the memory on VMWare, but no use so far.. Did anyone have similar problem and can you advise me on how to fix this?

Thanks a bunch for any help.

I did ask Webworks.. and waiting for their response.

They gave me a patch to install and that didnt work. I tried to downgrade to 2017.1 and I still get the same problem.

Thanks

Meera

    This topic has been closed for replies.

    2 replies

    TomSchenck
    TomSchenck
    Inspiring
    December 10, 2018

    Hi Meera,

    I just did testing with 2018.2 and FrameMaker 2015 on a VMWare Workstation and didn't have any problems. The virtual machine is Win10 with 32G RAM. Watch the log as your processing to see where it's locking up - it just might be slow image conversion. Check the WebWorks Rasterizer and set it as the default printer.

    Also make sure that WebWorks is installed after FrameMaker in you virtual machine. I remember problems when I upgraded WebWorks and then upgraded FrameMaker.

    HTH

    tom

    meeran133659234073014
    meeran133659234073014Author
    Known Participant
    December 10, 2018

    Thank you.

    I didnt have access to install the patch. So I have asked my org's helpdesk to do it for me.

    I did change the default printer now. That does not solve the problem. Reg. installation - yes I installed FM first then webworks.

    But I think my RAM is the culprit.. I dont have 32 GB. Alarmingly its only 6.2GB. So again, I have asked helpdesk to increase RAM. I will let you know how it goes. Thanks a lot.

    meeran133659234073014
    meeran133659234073014Author
    Known Participant
    December 10, 2018

    Hi Tom

    The VDI that I was using before only has 8GB RAM. Are you sure yours has 32 GB?

    VMWare is only a desktop app technically and 32 GB seems too high for it..

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    December 10, 2018

    I don't think you're going to find much on the FM forums about a Webworks issue - all I can suggest is that you get your FM2015 all patched up or consider moving to FM2017 or FM2019.

    meeran133659234073014
    meeran133659234073014Author
    Known Participant
    December 10, 2018

    Hi, Thank you so much. What do you mean FM2015 all patched up? Are there any patches for 2015 version? And where can I get those?

    I am not sure if moving to 2017/2019 will resolve the issue as it seems to me like a Webworks related problem.. I was able to open all my Framemaker 12 files in Framemaker 15 and save them as PDFs just fine.

    Thanks.

    Meera

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    December 10, 2018

    There have been 5 patches to FM2015 according to Adobe - FrameMaker : For Windows - you can get them from inside FM by going to Help > Updates.

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