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meeran133659234073014
meeran133659234073014
Known Participant
Dec 10, 2018 2:23 PM UTC
Question

webworks related

Hi

I was originally working on a VDI with Framemaker 12 and Webworks 2017.1

Life was good.

Recently, I moved to VMWare fusion with Frameaker 15 and Webworks 2018.2 and I am unable to generate online help, as webworks seems to stop halfway. I tried to increase the memory on VMWare, but no use so far.. Did anyone have similar problem and can you advise me on how to fix this?

Thanks a bunch for any help.

I did ask Webworks.. and waiting for their response.

They gave me a patch to install and that didnt work. I tried to downgrade to 2017.1 and I still get the same problem.

Thanks

Meera

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    8 replies

    TomSchenck
    TomSchenck
    Inspiring
    Dec 10, 2018 3:44 PM UTC

    Hi Meera,

    I just did testing with 2018.2 and FrameMaker 2015 on a VMWare Workstation and didn't have any problems. The virtual machine is Win10 with 32G RAM. Watch the log as your processing to see where it's locking up - it just might be slow image conversion. Check the WebWorks Rasterizer and set it as the default printer.

    Also make sure that WebWorks is installed after FrameMaker in you virtual machine. I remember problems when I upgraded WebWorks and then upgraded FrameMaker.

    HTH

    tom

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    meeran133659234073014
    meeran133659234073014Author
    Known Participant
    Dec 10, 2018 3:59 PM UTC

    Thank you.

    I didnt have access to install the patch. So I have asked my org's helpdesk to do it for me.

    I did change the default printer now. That does not solve the problem. Reg. installation - yes I installed FM first then webworks.

    But I think my RAM is the culprit.. I dont have 32 GB. Alarmingly its only 6.2GB. So again, I have asked helpdesk to increase RAM. I will let you know how it goes. Thanks a lot.

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    meeran133659234073014
    meeran133659234073014Author
    Known Participant
    Dec 10, 2018 4:22 PM UTC

    Hi Tom

    The VDI that I was using before only has 8GB RAM. Are you sure yours has 32 GB?

    VMWare is only a desktop app technically and 32 GB seems too high for it..

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Dec 10, 2018 2:43 PM UTC

    I don't think you're going to find much on the FM forums about a Webworks issue - all I can suggest is that you get your FM2015 all patched up or consider moving to FM2017 or FM2019.

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    meeran133659234073014
    meeran133659234073014Author
    Known Participant
    Dec 10, 2018 2:52 PM UTC

    Hi, Thank you so much. What do you mean FM2015 all patched up? Are there any patches for 2015 version? And where can I get those?

    I am not sure if moving to 2017/2019 will resolve the issue as it seems to me like a Webworks related problem.. I was able to open all my Framemaker 12 files in Framemaker 15 and save them as PDFs just fine.

    Thanks.

    Meera

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Dec 10, 2018 2:55 PM UTC

    There have been 5 patches to FM2015 according to Adobe - FrameMaker : For Windows - you can get them from inside FM by going to Help > Updates.

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