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TMLTurby
Inspiring
Apr 11, 2017 12:32 PM UTC
Question

Welcome screen not displaying properly

Hi all,

My colleagues and I recently got TCS2017, but our welcome screens look glitchy.

Any thoughts?

Thanks,

John

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12 replies

WJAlison
Known Participant
Jun 15, 2017 3:01 PM UTC

I will try it, but since I don't have Microsoft Edge (I'm running a Windows 7 machine), any idea if the content value would stay the same?

Thanks.

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TMLTurbyAuthor
Inspiring
Jun 15, 2017 4:00 PM UTC

We're also on Windows 7 machines (both 32-bit and 64-bit among our team).

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Adobe Employee
vikassingla
Adobe Employee
Apr 11, 2017 1:24 PM UTC

Hi John,

Can you please check whether a DWORD Value named "FrameMaker.exe" is present in "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION" registry key? If yes, what is the value?

Regards,

Vikas Singla

FrameMaker Team

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TMLTurbyAuthor
Inspiring
Apr 11, 2017 1:33 PM UTC

If you're asking for the value in the Data column, it's 0.x00002af9 (11001)

Also, we believe it's not a High-DPI monitor.

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Mayank_Meh
Participating Frequently
Apr 13, 2017 2:58 PM UTC

Hi John,

I have sent you a private message. Kindly email us back to assist you with the issue.

Regards,

Mayank

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Stefan Gentz
Legend
Apr 11, 2017 1:17 PM UTC

Hi,

could you please give us a few information:

  • What is your screen resolution?
  • Are you working on a High-DPI screen with Windows Display scaling?
  • Do you have FM on your main monitor or on a second monitor?
  • What happens, when you resize the FrameMaker window?
  • Are you connected to a WLAN and have internet access?
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TMLTurbyAuthor
Inspiring
Apr 11, 2017 1:25 PM UTC

Hi Stefan,

  • Screen resolution is 1920 x 1080 (Landscape)
  • I don't believe there is any scaling happening, how could I confirm?
  • FM launches and runs on my main monitor (moving it to the second monitor has no effect on the welcome screen).
  • Resizing the FM window has no effect on the welcome screen.
  • We have a wired connection.
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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Apr 11, 2017 1:08 PM UTC

Have a look at these threads: FrameMaker 2017 Truncated Welcome Screen  & I just installed FM 2017 and the lowest 3rd of my welcome screen is always missing?

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TMLTurbyAuthor
Inspiring
Apr 11, 2017 1:12 PM UTC

Hi Jeff,

Yes, I looked at those threads before posting. My screen doesn't look like either of the other's that were posted.

Also, we have IE11 installed. And we'd like to know what the fix is rather than playing around with the welcome screen files (we don't have access to the folders, so would have to go through IT).

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