what's hiding behind this marketing allusion?

Forum|Forum|11 years ago
November 26, 2014
1 reply
526 views

A [spectacularly dull] document about FM and accessed from the Adobe site says, correctly

Today’s customer wants to give real-time feedback on digital content, such as reporting errors in documentation and contributing new content. This requires new in-built mechanisms.

Assuming that the adjective digital applies to on-line/.html as well as .pdf, I'm genuinely intrigued to know how I can deliver this level of interaction starting from FM source. Our first happy experiments with WebHelp have been very well received, but I see no sign there of any comment-harvesting or even just note-taking options.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Could be referring to HTML5 output maybe hosted on a RH Server machine?

David Miltonson

Known Participant

Wishful thinking? Sounds like they're suggesting functionality in Confluence [Wiki] type products. There's nothing that webhelp or HTML or Frame would give you in the way of interactive customer feedback, that I can think of, unless you enable commenting on documents through a web server. I do make documentation produced in FrameMaker (output as PDF or HTML) available through a Confluence customer portal, where comments can be left on the manual page, but that's not anything to do with FrameMaker functionality.

D

djInSweden

Participant

Hello David. Which plugin did you choose for importing your (Framemaker) html into Confluence?

What degree of rework inside Confluence
Were you able to preserve the heading layers; did Confluence faithfully reproduce child pages?
Any feedback you would like to share regarding your customers' uptake of Feedback opportunities

Many thanks - David

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