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petera39859965
Participant
Jun 1, 2019 1:44 AM UTC
Question

When I attempt to open FrameMaker 2017, I receive the following error: "Adobe FrameMaker 2017 has stopped working."

As mentioned in the title, I receive this error when I open FrameMaker 2017: "Adobe FrameMaker 2017 has stopped working." It happens whether I'm attempting to open a .book file or just opening the application. It was working fine relatively recently, and I didn't just install it or change any settings. Any ideas on troubleshooting?

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    6 replies

    petera39859965Author
    Participant
    Jun 21, 2019 6:40 PM UTC

    I did try resetting my preferences, and it didn't help. My company's IT ended up talking to support. FrameMaker worked with another profile on my PC, but even after reinstalling, IT and Adobe support were unable to get it working on my profile. My IT ended up reformatting my computer completely. Kind of an overkill solution, and I realize it won't be very helpful for the future.

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    debras66614024
    Participant
    Jun 21, 2019 12:44 PM UTC

    Is it on windows 10?  I had this problem and had to change a registry key.

    Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal

    The documents path included  a ""oneDrive" hop in the path, and I had to remove that part of the path.  Instead changed it to

    C:\Users\myusername\Documents

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    petera39859965Author
    Participant
    Jun 21, 2019 6:41 PM UTC

    It was Windows 10, and we do use One Drive. I don't know about that registry key though. IT actually reformatted my computer. (See my other reply for a little more details.) Hopefully this helps someone else, and I wish I had tried it earlier!

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    debras66614024
    Participant
    Jun 21, 2019 6:45 PM UTC

    I was almost at that re-image spot after 10 days of IT not able to fix the problem.  I do know how to edit the registry so this fix worked for me.  Please share' my fix with your IT folks so they dont keep wiping out peoples' computers. 

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    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    Jun 3, 2019 2:42 PM UTC

    Hi Peter:

    Did you try resetting your preferences?

    https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/

    ~Barb

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    ~Barb at Rocky Mountain Training
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Jun 3, 2019 12:44 PM UTC

    If renaming your preferences folder doesn't get you anywhere, you may be looking at an uninstall/reinstall. If that doesn't get you anywhere - time to contact the FM folks at tcssup@adobe.com.

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