Whitepapers Broken

Forum|Forum|7 years ago
September 5, 2018
4 replies
622 views

Just a heads up that the Adobe FrameMaker whitepapers seem broken.

In FM 2019, there's a ... I don't know what to call it ... welcome area that has links to blogs, YouTube, Webinars, partners, and whitepapers.

I clicked on Whitepapers, selected one (at random, I was only being curious), and then Internet Explorer opened. That's not my default browser (Chrome is), but I was game. The Webpage prompted me to fill out the form; but there was no form. IE had opened but was unable to display the form Adobe put there. So, I copied the URL, pasted it into my default browser (still Chrome), and it took me to a place where I had to give Adobe the same demographics I gave them when I got the demo software and also when I bought the current software (eyeroll).

So, I did all that and ended up on a page that encouraged me to click a link to get the whitepaper.

"404"

Brilliant. I had been RickRolled* by Adobe.

Cheers.

(*Not really, but you know what I mean.)

This topic has been closed for replies.

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seanb_us@yahoo.comAuthor

Inspiring

The white papers seem available now, so problem solved.

One problem that remains for me is the form that I need to fill out to get a whitepaper does not display in Internet Explorer. And, for some reason, Internet Explorer opens when I click the whitepapers link in the FrameMaker what's new area and select Read more. IE is not my default browser. To see the form, I must copy and paste the URL into Chrome, which is my default browser.

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Stefan Gentz

Community Manager

b

W

Could you please check, which version of Internet Explorer you have? I have tried it with IE11 on Win 10 and that works fine.

IE opens because the Welcome Screen is based on Microsoft's a WebBrowser component. We will look into that.

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seanb_us@yahoo.comAuthor

Inspiring

IE 11.0.9600.19101

Cheers,

Sean

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seanb_us@yahoo.comAuthor

Inspiring

As a follow-up, why does Internet Explorer open when I click these links in FrameMaker? Chrome is my default browser. Is this something FrameMaker is set up to do, open IE instead of Chrome? Cheers.

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Stefan Gentz

Community Manager

Which whitepaper did you try to download? I tested a few and the download links that appear after submitting the form all worked.

Let me know and I can check and if there is a link broken, we'll get it fixed.