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CTAS
Participating Frequently
July 1, 2018
Question

Why isn't my serial number available for Framemaker?

  • July 1, 2018
  • 1 reply
  • 289 views

This is the second time I have signed up for a subscription to The Technical Publication suite. Both times, I cannot access my serial number. It does not show up in the serial number column under my products. Where is it? Why is it so hard to get my product installed?

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    1 reply

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    July 1, 2018

    You can contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687. For faster service when calling, have your invoice number available.

    ~Barb

    ~Barb at Rocky Mountain Training
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    CTASAuthor
    Participating Frequently
    July 1, 2018

    Thanks Barb I figured I was going to have to do that I just had work that I was supposed to get done this weekend and I wasn't able to do it. 

    Sent from my Verizon, Samsung Galaxy smartphone

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