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Zerkfitting
Known Participant
June 11, 2018
Question

Windows 10 Update FrameMaker Printing Disabled

  • June 11, 2018
  • 1 reply
  • 1541 views

After updating Windows 10 (version 1083 6/5/18) when I print to FrameMaker I get the following error:

Cannot print because selected default printer is not compatible with Frame Maker (cannot query escape 768).

I was also not able to Save as PDF but I read in an older post to set the job options to CMYK and that works.  So I have to make a PDF to print from FameMaker 11.

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 11, 2018

    See this thread - Re: Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018 - revert to Win 10 1709 to fix for now.

    A
    Adobe Employee
    Amitoj
    Adobe Employee
    June 13, 2018

    Hi All

    Just to update you on Windows 10 (1803 build) issue which impacted File -> Print and File -> Save as PDF options with FrameMaker ( v12, v2015, v2017). We have been working closely with Microsoft team on this issue and recently an insider Windows 10 build was released.

    https://blogs.windows.com/windowsexperience/2018/06/06/announcing-windows-10-insider-preview-build-17686/

    We have started testing out the issue that was reported on this insider build and initial testing indicates that issue has been resolved. We are still in the process of further verification and confirming that the issue has been resolved back to Microsoft team.  For those of you who have access to Windows 10 Insider preview builds (or would like to get enrolled in the beta program for Windows) , please visit https://insider.windows.com/en-us/ and try the new preview build. Once installed, if you check windows version it should show screenshot as below:

    Thanks

    Amitoj Singh

    Product Manager – Adobe Tech. Comm. Tools

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