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_Brad_Hemsell_
Participant
November 17, 2008
Question

Windows Shortcut Keys no longer working!?!

  • November 17, 2008
  • 3 replies
  • 431 views
Hello All,

Framemaker 8(p277) has recently decided that after a period of use, standard windows shortcuts will stop working (ctrl+v / ctrl+c / ctrl+z!!! etc..) along with keystroke / character repeats.
This only occurs within framemaker. Windows short cuts and keystroke repeat still function correctly in all other apps running at the same time

right-clicking and selecting copy / paste / etc.. still works.

Un-installing and re-installing the most recent framemaker patch seemed to temporarily fix the problem, however, it has now returned.

I'm running xp Sp3, fully patched...

and the repetitious arrow-key bashing that I'm now having to do is slowly driving my co-workers INSANE :)

please help!

brad
    This topic has been closed for replies.

    3 replies

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    _Brad_Hemsell_Author
    Participant
    December 5, 2008
    Hello, many thanks for the replies!

    After a long period of trial and error testing, I've come to the conclusion that it is Adobe Illustrator (CS2) causing this problem... when I'm not running it, I'm not losing any keystrokes...
    R
    R__VanDyke
    Known Participant
    November 17, 2008
    Brad:

    My experience with the problem is that it's been around since version 5 of the product.

    I've observed that the problem seems to occur if I double-click on an embedded graphic, thus opening it in a third-party graphics program (PaintShop Pro 7). That is to say that on days when I don't work with graphics, I can run FrameMaker for hours and never have any CTRL key problems.

    When the problem does occur, I must perform one of the following to restore function-key operation, in order of preference:


    • Exit and restart FrameMaker (easiest but doesn't always work)


    • Log off and then back in to Windows (somewhat more time consuming, works almost all of the time)


    • Reboot (time consuming, but always works)



    That's my experience. Other forum regulars have had different experiences...

    Cheers & hope this helps,
    Riley
    A
    Art Campbell
    Inspiring
    November 17, 2008
    Brad,

    It sounds as if the keystrokes are being grabbed by another memory resident program or the OS before FM is receiving them.

    What else are you running that also use those keystrokes? For example, I had to do some keystroke jugging with SnagIt and ClipMate to get them all to play together. But lots of programs that run macros of some kind would also do this.

    If you're not sure what's running, poke around your task panel, down on the lower right by the clock. Also, you can execute mscongig in the Run window to see what's starting with the system.

    Art
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