"Your purchase wasn’t detected"

Question

I started with a free trial and then made the purchase, but my desktop version keeps saying that "Your purchase wasn’t detected".

Jeff_Coatsworth · Answer

Give the FM folks a buzz - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.