Skip to main content
meep.m.m
Participant
Mar 31, 2022 7:38 PM UTC
Answered

"Account does not have required access to sync storage" Fresco NOT opening

I need help from Adobe on my specific issue ASAP. I'm a student and my Fresco/Creative Cloud sync is not working. It says "No storage information available" "contact IT administrator for details", but my classmates have no such issue?!

This topic is closed to new replies. Start a new post to keep the conversation going.
Sjaani
SjaaniCorrect answer
Community Expert
May 30, 2022 12:05 AM UTC

Did your teacher check that the IT department created you an account properly?

As you can get into the app I'd suggest contacting the developers directly go to App settings > Help > Report a bug and see if they can help talk you through accessing your storage. If you can't get to the Report a bug area send an email directly (frescohelp at adobe dot com)

View reply

1 reply

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
May 30, 2022 12:05 AM UTC

Did your teacher check that the IT department created you an account properly?

As you can get into the app I'd suggest contacting the developers directly go to App settings > Help > Report a bug and see if they can help talk you through accessing your storage. If you can't get to the Report a bug area send an email directly (frescohelp at adobe dot com)

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices