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mark242415517utt
Participant
May 17, 2023 4:27 AM UTC
Answered

Adobe creative cloud says my windows 10 computer is not compatible with Fresco

I have a Windows 10 computer, with windows up to date, with an Nvidia GeForce GT 730 card, with the most recent Nvidia drivers.  But I cannot install Fresco into my creative cloud, because it says my graphics card is not compatible.  Why not?  All I see in system requirments is an "Nvidia graphics cared"/

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thejanebradbury
thejanebradburyCorrect answer
Community Expert
May 17, 2023 6:57 AM UTC

In the system requirements for Fresco on Windows it says the Nvidia card has to support DirectX 12.1

https://helpx.adobe.com/fresco/system-requirements.html

 

I did a quick Google search and it's possible this is why Fresco won't work with your GT 730. Although the card supports DirectX 12, the feature level is only DirectX 11:

You could try making sure all the drivers are up-to-date as per this recommendation, but I'm afriad it may be that your graphics card really won't work for Fresco. 😕😕 

 

https://helpx.adobe.com/fresco/system-requirements/2022.html#graphics-driver

 

This is the link given for the Download Centre for Windows 10 graphics. 
https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

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4 replies

mark242415517uttAuthor
Participant
May 17, 2023 2:46 PM UTC

WOW! - thank you, thejanebradbury! I did some googling, but was not near as thorough as you! Thank you so much. I will check again driver, and the Direct X, but looks like Fresco just ain't gonna work with my card.  If I do get it working, I will post again.

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thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
May 17, 2023 5:34 PM UTC

You're welcome, glad to have helped, even though it wasn't good necessarily good news. There has been a quiet shift recently in graphics cards and processors; my Windows 10 machine is also starting to feel the pressure, even though it's still quite powerful.

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    thejanebradbury
    Community Expert
    thejanebradburyCommunity ExpertCorrect answer
    Community Expert
    May 17, 2023 6:57 AM UTC

    In the system requirements for Fresco on Windows it says the Nvidia card has to support DirectX 12.1

    https://helpx.adobe.com/fresco/system-requirements.html

     

    I did a quick Google search and it's possible this is why Fresco won't work with your GT 730. Although the card supports DirectX 12, the feature level is only DirectX 11:

    You could try making sure all the drivers are up-to-date as per this recommendation, but I'm afriad it may be that your graphics card really won't work for Fresco. 😕😕 

     

    https://helpx.adobe.com/fresco/system-requirements/2022.html#graphics-driver

     

    This is the link given for the Download Centre for Windows 10 graphics. 
    https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

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