Adobe Fresco 4.4 - Crash on launch on Windows

Forum|Forum|3 years ago
March 18, 2023
5 replies
1240 views

Hello there!

The most recent update, Adobe Fresco 4.4, is currently crashing at startup, and I don't know what is currently the issue. At the moment I have tried the following:

- Uninstalling and reinstalling the application.

- Exiting the Creative Suite and relaunching so that it reloads the credentials for the use of the application.

- A combination of the two above.

- Removing the NVidida Xperience Overlay.

My Windows is 10 and it is currently running Direcxt X 12.

Running it on the prior version does work, but it seems weird that the current update is not currently working.

Please let me know what can be done.

Best regards

Manuel

[Renamed by Mod]

This topic has been closed for replies.

J

Jeremy28454492jnth

Participant

Same here. maybe in next update they will fix it!

thekohlervillager

Known Participant

I just uninstalled 4.4 and installed the previous version (4.3 I think?) and now I can get it to work on Windows 11.

K

Kade24056624c4lb

Participant

This is my first experience of Adobe products. I specifically wanted to try Fresco. The Creative Cloud won't update (error 192) - The code information just tells you a code 192 means the update isn't working - lol, thanks Adobe!

Fresco will not open or even allow me to send a crash report. It just freezes with the report and then closes down every time.

I guess I'll be uninstalling everything Adobe and using something else.

K

Kade24056624c4lb

Participant

*Error 191 - not 192

Anubhav M

Community Manager

Hello @From Ashes to Fire, @Delphine AE,

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav