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ShelbyKurland13
Participant
November 26, 2019
Answered

Adobe Fresco Crashes when Selecting Canvas Size

  • November 26, 2019
  • 1 reply
  • 916 views

Hi,

I am using Windows 10 Pro, have plenty of processor and memory and Fresco keeps crashing when I try to select a canvas size. Any suggestions? I've tried multiple ways to select a canvas size but it seems it can't get past this step.

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Correct answer RohitGuglani

Hello Sherylk,

 

Can you share your system details? Also, kindly provide the log files by following these steps:

 

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

1 reply

RohitGuglani
Adobe Employee
RohitGuglaniCorrect answer
Adobe Employee
November 27, 2019

Hello Sherylk,

 

Can you share your system details? Also, kindly provide the log files by following these steps:

 

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

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