Skip to main content
R
Ramphrasadh32730388wt6p
Participant
October 5, 2023
Question

Adobe Fresco crashing inbetween useage

  • October 5, 2023
  • 1 reply
  • 191 views

Can anyone from adobe help me on this?

 

Im using an Asus Zenbook Flip 14" AMD Ryzen 7 5800H with Radeon Graphics 16 GB RAM

Fresco starts hanging inbetween work and keeps crashing frequently. the files arent big either!

Its very disturbing to the mood while working,

    This topic has been closed for replies.

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 13, 2023

    Hello @Ramphrasadh32730388wt6p,

     

    We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

    1. Update Fresco and the OS

    2. Go to Creative Cloud Desktop Application

    3. Press Ctrl+Alt+R

    4. It will show a dialog to Relaunch

    5. Click Continue and wait for 2-3 minutes

    6. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices