Skip to main content
Participant
Feb 6, 2020 4:12 PM UTC
Answered

Adobe Fresco crashing on my surface studio pro 2

Hello

 

Adobe Fresco is crashing on my surface studio pro 2 as soon as I try and launch the application 

any ideas what the problem could be ?

 

(Moving to the Fresco forum from the Get Started forum by Mod JSM)

This topic is closed to new replies. Start a new post to keep the conversation going.
Rohit Guglani
Rohit GuglaniCorrect answer
Participating Frequently
Feb 6, 2020 5:59 PM UTC

Hello philb9180484,

 

Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

2 replies

Ashutosh_Mishra
Inspiring
Feb 9, 2020 10:37 PM UTC

Hi there,

 

Thanks for reaching out. In addition to sharing logs with Rohit, I'd recommend checking out a similar discussion in which user had same issue. Please visit https://community.adobe.com/t5/fresco/fresco-crashing-on-microsoft-surface-solved/td-p/10912826?page=1 for further details.

Hope it helps.

 

Regards,

Ashutosh

Translate
Rohit Guglani
Rohit GuglaniCorrect answer
Participating Frequently
Feb 6, 2020 5:59 PM UTC

Hello philb9180484,

 

Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

Translate