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Participant
February 6, 2020
Answered

Adobe Fresco crashing on my surface studio pro 2

  • February 6, 2020
  • 2 replies
  • 1426 views

Hello

 

Adobe Fresco is crashing on my surface studio pro 2 as soon as I try and launch the application 

any ideas what the problem could be ?

 

(Moving to the Fresco forum from the Get Started forum by Mod JSM)

This topic has been closed for replies.
Correct answer Rohit Guglani

Hello philb9180484,

 

Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

2 replies

Ashutosh_Mishra
Inspiring
February 9, 2020

Hi there,

 

Thanks for reaching out. In addition to sharing logs with Rohit, I'd recommend checking out a similar discussion in which user had same issue. Please visit https://community.adobe.com/t5/fresco/fresco-crashing-on-microsoft-surface-solved/td-p/10912826?page=1 for further details.

Hope it helps.

 

Regards,

Ashutosh

Rohit Guglani
Adobe Employee
Rohit GuglaniCorrect answer
Adobe Employee
February 6, 2020

Hello philb9180484,

 

Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit