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Participant
August 22, 2022
Question

Adobe Fresco deleted all my files

  • August 22, 2022
  • 2 replies
  • 218 views

Adobe Fresco on my iPad closed and I was required to re-open it. Once re-opened it wanted me to sign back in with my Adobe account - after doing so I found that all my files from the past 3 years have all been deleted. I've checked my: assets.adobe.com/cloud-documents - but I am unable to find them there either. This is incredibly disappointing and frustrating. Is there any way to recover my files?

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2 replies

r1443
Participant
March 22, 2023

Hi, I'm in the same situation. Did your problem progress?

Anubhav M
Community Manager
Community Manager
August 23, 2022

Hello Devin25745727fid2,

 

Sorry to hear about this experience. Would you mind checking if you might have used a different adobe account before being signed out?

 

Looking forward to your response.

 

Thanks,

Anubhav