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יואל35106578w29y
Participant
January 29, 2024
Question

adobe fresco does not work properly

  • January 29, 2024
  • 1 reply
  • 176 views

adobe fresco version 5 - most of the icons does not open.  And adobe version 4 works for few minutes and than in saves and close itself. Also it makes every screen open in the computer, flashing, disappear and appear all the time.

assistance someoene, please?

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 29, 2024

Hello @יואל35106578w29y,

We understand how frustrating it can be to experience technical issues. Would you mind trying to update the OS(https://adobe.ly/3UdVjW9) and Fresco(https://adobe.ly/482fPfO) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3UmOKR5) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/47T9fbh). If yes, please try resetting Fresco (https://adobe.ly/3HWGHTT...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/42p8eqf) and a screen recording of the problem so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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