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Lou Dek
Participant
March 15, 2023
Question

Adobe Fresco Files are gone - Logged in and out again

  • March 15, 2023
  • 1 reply
  • 512 views

Hello,

 

I have been logged out of Adobe Fresco and when I logged in again seconds later, all my cloud files were gone. 
I have checked here : https://assets.adobe.com/cloud-documents 
I have checked in the Creative Cloud app
I have checked the deleted files
I have checked here : 

C:\Users\Myname\AppData\Local\Packages\Adobe.Fresco_pc75e8sa7ep4e\LocalCache\Adobe\ACPLocal\ (only uneditable documents, no .psd or anything)

Nothing nowhere to be found.

I work on a windows surface pro, windows 10, using the latest version of adobe fresco.

 

Could you please help me locate my files? I've been crying trying to find them.

 

Thanks a lot

This topic has been closed for replies.

1 reply

Imaginerie
Community Expert
ImaginerieCommunity Expert
Community Expert
March 15, 2023

I hope that someone from Adobe will chime in, but in the meantime:

Can you check by going here if your billing info is correct and that payments can be taken
https://account.adobe.com/?lang=en
(Don't laugh, it happened to me 🙂 Expired debit card!)
Are you using just one account? Could you be using another account - for example your school, or your company, in addition of your personal one?

L
Lou DekAuthor
Participant
March 16, 2023

Hello 
thanks for your reply! 🙂 
My company stopped paying (without notifying me) but we went on to the free trial to keep using it. 
If it's not paid anymore I can't access my cloud files, is that it? 

 

I know for sure I am using the right account I checked several times to make sure 😉 

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    March 16, 2023

    If the account is canceled your CC storage allowance is reduced to 2gb for a while, then is wiped completely, so maybe you don't have enough space to store them all?
    see the info here:
    https://helpx.adobe.com/uk/manage-account/using/cancel-subscription.html

     

    You can check your storage account by going to this link:
    https://assets.adobe.com/cloud-documents

    and check the amount used at the bottom of the left panel...

     

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