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Participant
July 3, 2026
Answered

Adobe Fresco freezes on "Creating new document..." / "Import and open" on Windows 11 (25H2)

  • July 3, 2026
  • 1 reply
  • 14 views

I'm having a persistent issue where Adobe Fresco completely freezes at the "Creating new document..." loading screen. It also freezes when I try to use the "Import and open" option. I am unable to enter the canvas at all.

My PC specs are well above the minimum requirements, and other Adobe apps (Photoshop, Illustrator) are working perfectly fine.


What I have tried so far (none of these worked):

1. Updated Adobe Fresco to the latest version (v 5.7.0).

2. Reinstalled older versions of Fresco, but the same issue occurred.

3. Performed a clean uninstallation and reinstallation of the Wacom tablet drivers.

4. Disconnected the Wacom tablet and tried opening/creating a document using only a standard mouse.

5. Verified that Hyper-V and Windows Hypervisor Platform are completely turned off in Windows Features.

6. Deleted the Fresco preferences folder inside %localappdata%\Packages\Adobe.AdobeFresco... to reset the app.

7. Temporarily changed the Windows Region settings to the United States.

8. Checked Windows Security to ensure Controlled Folder Access isn't blocking the app.

Since I have exhausted all standard troubleshooting steps and my hardware is fully capable, I still have a problem. 

Has anyone encountered this or found a workaround? Any help from the Adobe team would be greatly appreciated.

Thank you!

 

    Correct answer Abhishek Rao

    Hi ​@M_XIII,

     

    Thanks for reaching out, and I'm sorry you're experiencing this issue. Please try resetting the Creative Cloud Desktop app by pressing Ctrl + Alt + R, then relaunch it and test Fresco again? Also, please test Fresco from a new Windows administrator account (https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32), reinstall your GPU drivers (Intel/NVIDIA/AMD), and set Fresco to High Performance in your graphics settings (https://www.amd.com/en/support/kb/faq/gpu-110).

    If the issue still persists, please make sure all your work is synced online (https://adobe.ly/3yzYeA8), then try resetting Fresco (https://adobe.ly/3yp1huW) and let us know your observations.

     

    Looking forward to your update.

    Abhishek

    1 reply

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity ManagerCorrect answer
    Community Manager
    July 3, 2026

    Hi ​@M_XIII,

     

    Thanks for reaching out, and I'm sorry you're experiencing this issue. Please try resetting the Creative Cloud Desktop app by pressing Ctrl + Alt + R, then relaunch it and test Fresco again? Also, please test Fresco from a new Windows administrator account (https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32), reinstall your GPU drivers (Intel/NVIDIA/AMD), and set Fresco to High Performance in your graphics settings (https://www.amd.com/en/support/kb/faq/gpu-110).

    If the issue still persists, please make sure all your work is synced online (https://adobe.ly/3yzYeA8), then try resetting Fresco (https://adobe.ly/3yp1huW) and let us know your observations.

     

    Looking forward to your update.

    Abhishek

    M_XIIIAuthor
    Participant
    July 4, 2026

    Hi ​@Abhishek Rao,

     

    Great news! Creating a new Windows Administrator account completely solved the problem. I can now create new documents and import files in Adobe Fresco without any freezing.

    It seems like the issue was indeed caused by corrupted user profile permissions or a conflict within my previous Windows account after the latest OS update.

     

    Thank you so much for your quick and helpful guidance!