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Participating Frequently
September 7, 2021
Question

Adobe Fresco keeps crashing trying to load files

  • September 7, 2021
  • 2 replies
  • 2556 views

Hello,

 

Since Adobe draw is discontinued - I'm forced to change to Fresco or Illustrator instead. I'm going for fresco since it's also free as Draw. I have created a creative acount so I can transfer my files I've done in "Draw". I've noticed that they can be loaded into fresco via the iPad aswell (via the "+" in the app). 

 

But I'm having some troubles doing that. First of all, I've got some huge files that are like 500mb - 1,3 gb (way too huge files if you ask me, shouldnt vector files by way smaller??). Anyhow... everytime i try to load a project into my Fresco, it starts loading and then always crashes around 50%. It's the same outcome trying to load it in from the cloud or via the add-on button in the app... 

 

I have limited time with draw, til 10 januari 2022 to be precise. And I'd like to transfer my files to Fresco before the app dissappears.

 

(ps. the files are in my cloud worst case scenario) 

 

Help please? 

This topic has been closed for replies.

2 replies

Community Expert
November 5, 2021

I wish they would have kept adobe draw. 

Participating Frequently
November 9, 2021

Indeed!!

Community Expert
November 9, 2021

I disagree.  I prefer Fresco

Sjaani
Community Expert
Community Expert
October 29, 2021

Install the recent update of Fresco and see if this is still an issue.

Could you also download the files onto the device so you aren't necessarily having to connect to the cloud to try to open in Fresco.

Participating Frequently
November 1, 2021

Hello, 

 

The recent update is installed, it doesn't make any difference. 

There is no option for downloadind the files to my device. The only option available is to make it available offline, even that doesn't make any difference. 

 

So the issue remains... unfortunately.. 

 

Best regards, 

Khaled 

Anshul_Saini
Community Manager
Community Manager
November 1, 2021

Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • The exact version of iPadOS & Fresco
  • Which iPad model is this?
  • Is this happening with a specific file, couple of files, or all?
  • How much free space do you have in your Creative Cloud account?
  • Are you logged in with the same email ID in Fresco, Draw, and Creative Cloud?
  • Does signing Out and In from the app help resolve the issue?
  • Have you tried using a different Internet connection?

 

Also, you may go to this website (https://assets.adobe.com/mobilecreations) to log in with your account. Then, select the Draw project > click on Convert to Fresco and let us know how it goes.

 

We will be looking forward to your response.

 

Regards,

Anshul Saini