Adobe Fresco not launching on Microsoft Surface Pro 6

Hello @Agnieszka32921266md91,

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

1. Update the OS (https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and Fresco (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html)

2. Go to Creative Cloud Desktop Application

3. Press Ctrl+Alt+R

4. It will show a dialog to Relaunch

5. Click Continue and wait for 2-3 minutes

6. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav