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Adobe Fresco Surface Pro X

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When does Adobe Fresco come to the Surface Pro X? ... I'm waiting 😢

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SjaaniCorrect answer

Community Expert

Adobe isn't giving dates for availability on different devices.
I would suggest continuing to keep an eye on their system requirements page where it says not yet available on Pro X, but to me this suggests it is being worked on.

G

Goffy26095995ames

Participant

Fresco was intended for iPad IOS, not Windows. I suspect Apple may have some saying about sharing Fresco with Windows tablet users like Surface Pro X, and 8?

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franklond909

Known Participant

I have downloaded Fresco on Adobe Surface Pro X from Windows store. It shows installed, but can't be found and Adobe sent me a link with a version to test, but the error message is that installer is corrupted. It looks that Adobe hasn't prioritised this.

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franklond909

Known Participant

Nice changes, but when are you supporting ARM operated window tablets like surface pro x?

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imorrow

Participant

I have surface pro 7 and it has worked for me before but with this latest versions it crashes over and over again.

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Anubhav M

Community Manager

Hello @imorrow,

Sorry for the delayed response. We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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Sjaani

Correct answer

Community Expert

Adobe isn't giving dates for availability on different devices.
I would suggest continuing to keep an eye on their system requirements page where it says not yet available on Pro X, but to me this suggests it is being worked on.

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Hendrik0D4D

Participant

How about now?

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