Skip to main content
B
Brookie9001
Participant
June 9, 2023
Answered

Adobe Fresco (v4.6.1) crashes during "Loading Documents" on start up

  • June 9, 2023
  • 2 replies
  • 1300 views

I've been having this issue for a little while now that has completely locked me out of being able to use Fresco. I have tried uninstalling and reinstalling the app, installed the previous version of the app available (v4.6.0), I have tried running it as administrator, I have turned off my firewall, I've made sure Adobe Creative Cloud was synced, and so far nothing has made it work. I have also now used the Log Collector tool so hopefully help but right now I'm at a loss for what to do so I can actually use this software again.

    Correct answer Anubhav M

    Hello @Brookie9001, @Jonas30450304zjdu, @sbenintende, @Phantom_84, @Suni22155446sz2z,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    2 replies

    S
    sbenintende
    Participant
    June 12, 2023

    I have the same issue. I created a new user on Windows 10 and  it works there. Same machine and video card. So it must be something  to do with the user. I would like to be able to fix it for my normal user and not have to switch users just to use Fresco. Anybody have any ideas?

    J
    Jonas30450304zjdu
    Known Participant
    June 13, 2023
    I have same problem on 2 different computers. One is 10 years old and other one is 1 year old and different settings. I think its something wrong with the new versions.
    The Fresco version 4.0 works fine after download and install
    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 23, 2023

    Hello @Brookie9001, @Jonas30450304zjdu, @sbenintende, @Phantom_84, @Suni22155446sz2z,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 9, 2023

    Hello @Brookie9001,

     

    We understand how frustrating it can be to experience crashes when using Fresco, especially when your projects are saved on it. Our Product Team is aware of the problems in the latest release of Fresco and is working to fix these in a future release.

     

    In the meantime, would you mind installing an earlier version of Fresco v4.0 using this link and checking if it helps: 
    https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1686434495~hmac=34770b7ba6131897762e9f0d45045efadc47ae2dba7f3d779c817efeba626c83

    Kindly note that this link is only valid for the next 24 hours.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    B
    Brookie9001Author
    Participant
    June 9, 2023

    Hi Anubhav,

    Luckily at least with the cloud I have access to the projects elsewhere so at least I was able to access what I had in the meantime. Thanks for sending across that download link, I've just installed it now and version 4.0 has started up without issue and is able to see and open the cloud documents that were there previously.

    Thanks for the help and looking forward to having a play with the next releases
    Simon

    S
    Suni22155446sz2z
    Participant
    June 11, 2023

    Hey,

    Is this version still working for you? 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices