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Koleta
Participant
October 22, 2023
Question

Adobe Fresco Why the buttons don't work??

  • October 22, 2023
  • 2 replies
  • 371 views

Hi! I installed Adobe Fresco and something seems to be wrong.

The toolbar buttons don't work well. I can just click on a tool but no window opens.

For example, I select the pixel brushes and there is no window open, so I'm stuck with the first default paintbrush, and I can't change it.

The color selection button doesn't work either and in fact all the buttons I circled with a red pen in the added image below don't work.

why is it happenin? I circled with a green pen the buttons that do work. 

I'll be glad to get a help and solve this problem so I'll can finally start draw

Thanks!

This topic has been closed for replies.

2 replies

arielg2709816
arielg2709816
Participant
February 28, 2024

I also have the same problem at my pc. im using windows 11
the buttons dont work! 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 13, 2023

Hi @Koleta,

 

Thank you for reaching out, and I'm sorry to hear about the trouble you're experiencing with Adobe Fresco.

To address this issue, I recommend the following steps:

  • Update to Version 5.2: Make sure you have the latest version of Adobe Fresco installed on your device. As of now, version 5.2 has been released, and updating to the latest version may resolve the problems you're encountering. Check your App Store/ Creative Cloud Desktop app for updates and install the latest version if available.

  • Restart Your Device: After updating, restart your device. This can help clear any temporary glitches and ensure the changes take effect.

  • Check Toolbar Buttons: Once you've updated and restarted your device, check if the toolbar buttons are functioning correctly.

 

If the issue persists, please provide additional details, such as the make and model of your device, the operating system version, and any specific steps you take before encountering the problem.

 

If you continue to face difficulties even after updating to version 5.2, please let us know, and we'll explore further solutions to ensure you can start drawing without any hindrance.

 

Thank you for your patience, and we're here to assist you.

 

Best regards,

Anshul Saini

P
plia248577032il4
Participant
January 31, 2024

Hi

I have the same problem.

i'm using version 5.01 and cant update to version 5.2

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 4, 2024

Hello plia248577032il4,

 

Thank you for reaching out with the issue you're facing in Adobe Fresco. If you're experiencing problems with buttons not working, it could be related to various factors. Here are a few steps to troubleshoot:

  • Try running Adobe Fresco in Safe Mode on your device. This will help determine if the issue is related to third-party applications or system configurations.
  • Update your graphics drivers to the latest version. Outdated or incompatible graphics drivers can sometimes cause issues.

 

After trying these steps, if the problem still exists, please provide more information about your device (CPU, GPU, RAM) and operating system.

 

Best,

Anshul Saini

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