After logging into Adobe Fresco successfully, I receive an error that my account does not have the required permissions. How can I resolve this?

Question

Hi everyone,I'm encountering a persistent issue with Adobe Fresco. Here is the exact sequence of steps I follow:1. I open Adobe Fresco on my device（iPad pro）.2. I click the "Sign In" button and enter my Adobe ID (email) and password.3. The app shows a message that login is successful, and then I wait for a moment.4. A small loading/processing window appears briefly and then disappears.5. Immediately after that window disappears, I get an error notification saying: "Your account does not have the required permissions" – and I cannot proceed to use the app.I have already tried restarting the app and rebooting my device, but the same error occurs every time.

Abhishek Rao · Answer

Hi @kairos087,Sorry you're experiencing this issue. Since you're able to sign in successfully but then receive the message "Your account does not have the required permissions," it appears to be an account authorization issue.Please make sure you're signing in with the correct Adobe ID and verify at https://adobe.ly/454nECD that your account is active and associated with a valid subscription that includes Adobe Fresco (Fresco is included with Photoshop Single App and Creative Cloud All Apps plans). Sign out of Fresco, restart your iPad, and sign back in using your Adobe ID, making sure to select the correct profile (Personal or Business) if prompted. Also, ensure you're using the latest version of Adobe Fresco from the App Store. If the issue persists, try uninstalling and reinstalling the app. If you're using a school or enterprise account, please check with your administrator to confirm that your account has been assigned the required permissions.Let me know the results.Abhishek

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