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leemq
Participant
Apr 13, 2020 6:32 PM UTC
Answered

all documents disappeared

i was using the free adobe fresco app on my ipad and did a sketch jusy today. an hour later i reopened the app, all my docurments were gone, as if i just downloaded the app. i really hope all my documents did not just disappear, i can't find them anywhere. please do help 😭

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    Kenneth Kawamoto
    Kenneth KawamotoCorrect answer
    Community Expert
    Apr 14, 2020 4:29 PM UTC

    Can you check here? https://assets.adobe.com/cloud-documents

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    7 replies

    J22185541riqd
    Participant
    Dec 10, 2021 10:10 AM UTC

    Yup, me too. All files are gone! I just check my 'assets' and Adobe has decided I don't want them... they are all gone! Can't rely on Adobe I guess!

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Dec 10, 2021 8:30 PM UTC

    Hi @J22185541riqd, 

     

    Sorry to hear about this. I would request you to send me your Adobe email ID and the URL of this post over a private message.

    To send a private message, click my picture and use the message button.

    Also, do you use a business or personal account?

     

    I will be looking forward to your response.

     

    Regards,

    Anshul Saini

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    Kenneth Kawamoto
    Community Expert
    Kenneth KawamotoCommunity ExpertCorrect answer
    Community Expert
    Apr 14, 2020 4:29 PM UTC

    Can you check here? https://assets.adobe.com/cloud-documents

    Translate
      Anonymous
      Apr 10, 2021 9:56 PM UTC

      I have had the same problem.  Turned on my laptop and opened adobe fresco.  I was asked to log in.  I logged in and it was like I had never used Adobe programs as I had just signed up.  ALL my documents that were saved in adobe fresco are gone.  I have tried the link and they are not there, or anywhere else on my laptop, etc.  Is there another solution and why did this happen in the first place?  I also had issues with layers missing from documents and adobe fresco crashing at times.  I really hope all of my hard work is recoverable. 

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        Suki0D45
        Participant
        Sep 10, 2021 9:20 PM UTC

        Hi, this has just happened to me. Did you recover your work in the end, or has it gone forever? 😞

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