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Participant
April 13, 2020
Answered

all documents disappeared

  • April 13, 2020
  • 2 replies
  • 2037 views

i was using the free adobe fresco app on my ipad and did a sketch jusy today. an hour later i reopened the app, all my docurments were gone, as if i just downloaded the app. i really hope all my documents did not just disappear, i can't find them anywhere. please do help 😭

This topic has been closed for replies.
Correct answer Kenneth Kawamoto

Can you check here? https://assets.adobe.com/cloud-documents

2 replies

Participant
December 10, 2021

Yup, me too. All files are gone! I just check my 'assets' and Adobe has decided I don't want them... they are all gone! Can't rely on Adobe I guess!

Anshul_Saini
Community Manager
Community Manager
December 10, 2021

Hi @J22185541riqd

 

Sorry to hear about this. I would request you to send me your Adobe email ID and the URL of this post over a private message.

To send a private message, click my picture and use the message button.

Also, do you use a business or personal account?

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

Kenneth Kawamoto
Community Expert
Kenneth KawamotoCommunity ExpertCorrect answer
Community Expert
April 14, 2020
April 10, 2021

I have had the same problem.  Turned on my laptop and opened adobe fresco.  I was asked to log in.  I logged in and it was like I had never used Adobe programs as I had just signed up.  ALL my documents that were saved in adobe fresco are gone.  I have tried the link and they are not there, or anywhere else on my laptop, etc.  Is there another solution and why did this happen in the first place?  I also had issues with layers missing from documents and adobe fresco crashing at times.  I really hope all of my hard work is recoverable. 

Participant
September 10, 2021

Hi, this has just happened to me. Did you recover your work in the end, or has it gone forever? 😞