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Blanca M.
Participant
February 6, 2024
Question

All files disappeared

  • February 6, 2024
  • 1 reply
  • 152 views

Hi, 

 

I'm reposting this as my previous post didn't get any response. The original post is from January 29:

 

Basically, Adobe logged me out of my account on my iPad, and when I logged in again all my files were gone. 

 

Fortunately, I wasn't using Fresco for work, but I'm very disappointed. If Fresco lost all my files, how am I going to trust it anymore? I'll have to save all my Adobe files on my PC and never going to trust the cloud save. Can I recover my Fresco files? Is this going to be fixed? I see this is a common issue. 

 

Thanks.

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 7, 2024

Hello @Blanca M.,

Sorry to hear about your experience. It seems you have an Enterprise Subscription. To get help, kindly ask your Adobe Admin to create a case for you through the Admin Console. 
Contact your admin: https://adobe.ly/3SxPtfS


If you're the admin, you can get help here: https://adobe.ly/3Syaeb8

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.


Thanks,
Anubhav

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