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C
ChristineShoe
Participant
August 14, 2024
Question

All of my documents disappeared

  • August 14, 2024
  • 1 reply
  • 139 views

Hi, just now I was prompted to log back in to my Fresco account so I logged out/back in but when I logged back in all of my files were gone. I signed into another Adobe account in case I had logged into the wrong one but this was also empty.

 

I saw a similar post that said to do the following steps to see if the files were on a personal or business account but I don't even see "sign-in and security."

  • Sign in to your Adobe Account with your email and password.

  • Go to Account and security > Sign-in and security.

  • Turn off the Select my profile automatically option.

Please help! I have a few very important illustrations on there that I would hate to have to redo.

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 15, 2024

Hello @Christine38395671nxn7,

We understand that encountering technical issues can be frustrating. Would you mind trying to sign out of Fresco and then sign back in using one of the social sign-in options, like Facebook/Google/Apple/etc., to see if it helps?

If the problem persists, please send us your Adobe ID via DM so we can check it.

Looking forward to hearing from you.

 

Thanks,

Anubhav

C
ChristineShoeAuthor
Participant
August 15, 2024

Oh perfect, I signed in using my Apple ID and that worked! Thank you so much.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 15, 2024

Hello @Christine38395671nxn7,

Thank you for letting us know that the solution provided worked for you. We're glad to hear that your issue has been resolved. Let us know if you have any more questions or concerns. We're always here to help.

 

Thanks,

Anubhav

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