always crashed

Hello @Ericka May Pe34456787byfn,

We understand how frustrating it can be to experience crashes. If you're using a Windows computer, kindly try updating the OS(https://adobe.ly/3TYzBW7) and Fresco(https://adobe.ly/3vsbBjK) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/48R34W5) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/48R8NLp). If yes, please try resetting Fresco (https://adobe.ly/48yH4zo...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3TWeVOk) so we can check it with the team.

If you're using Fresco on an iPad/iPhone, kindly try updating the OS and the Fresco app to the latest version and check if it helps.

(https://adobe.ly/3TZRu6P), (https://adobe.ly/48vpFaJ)

Also, kindly check if all of your work is synced online (https://adobe.ly/48R8NLp). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

If the issue persists, kindly share the crash report so that we can investigate this further:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
• Upload the file to (Dropbox/Google Drive/etc.) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav