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Gaël Illustrations
Known Participant
April 6, 2024
Question

Animation file impossible to save

  • April 6, 2024
  • 1 reply
  • 202 views

Hello,

I am contacting you because I can no longer work on my Fresco application. I am working on my iPad on an animation file that takes several minutes to open and it is impossible to save it.

 

To solve the problem, I have deleted many layers but to no avail.

 

What should I do?

 

thank you

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 8, 2024

Hello @Gaël Illustrations,

We understand that encountering technical issues can be frustrating. Does Fresco behave this way with all files? If yes, kindly try updating the OS and the Fresco app to the latest version to check if it helps.

(https://adobe.ly/3VO0DQI), (https://adobe.ly/3VQCWaz)

 

Also, kindly check if all of your work is synced online (https://adobe.ly/3VWQvVM). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the problem occurs with a particular file(s), kindly share a link here or via DM (https://adobe.ly/3vHDZ1W) so we can check it on our end.

Note: When sharing the link, please ensure its visibility is set to public, and the option to Save a Copy is enabled.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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