Another Fresco crash complaint

Question

I was sooooo excited to use this app. I loved it and purchased an adobe subscription. After a few weeks it started crashing more and more Specififically when I try to use the magic wand tool or the paint bucket. I click on whatever section I want to select or fill, but it just sits there saying "selecting" and it sits there loading for about 15 seconds and then crashes.

It is updated, I have tons of space, I have uninstalled and installed. I am not paying for a program that I can't even use. And there is literally no answers for this issue anywhere.

Also should mention I am using a brand new iPad Pro 12.9, gen 6 (2022) it should be able to handle fresco!

Anubhav M · Answer

Hello @Slothkitty,

Sorry to hear about this experience. Would you mind checking if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

If the issue persists, kindly share the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded