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Destiny Knot
Participant
September 5, 2022
Question

App Crashes after opening a project

  • September 5, 2022
  • 3 replies
  • 967 views

Having trouble with Adobe Fresco where after opening a project in the app, the app appears to crash after around 30 seconds to 3 minutes. This happens with all projects. I have deleted the app and redownloaded the app which resulted in a lot of lost work in order to solve the issue but had no luck. I Also restarted my iPad and redownloaded the app but it continues to happen. It started about a week ago. Any help would be amazing!

This topic has been closed for replies.

3 replies

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Community Expert
DaveJCummingsCommunity Expert
Community Expert
September 9, 2022

How much storage do you have on your device and how much free space do you have? Sometimes when storage is almost full, you might have issues

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Destiny KnotAuthor
Participant
September 10, 2022

My storage is 115GB / 256GB. It used to be more maybe around 220GB because of a storage bug with adobe sketch (the older version). I deleted it and the problem keeps occurring. Keep in mind fresco was working with '220GB' of storage before this

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 9, 2022

Hello Destiny Knot,

 

Sorry to hear about this experience. Could you please share a few more details like:

The exact version of the OS and Fresco, and the Device Make & Model

Does it seem to crash after performing a particular action, or was it random?
Is your email ID the same on this community & Fresco? If not, please share your Fresco email ID with me via DM.

Share the crash report by following these steps:
1. Got to Settings > Privacy > Analytics & Improvements > Analytics Data
2. Locate the log for your app. The log name starts with <AppBinaryName>_<DateTime> for crash reports, or JetsamEvent_<DateTime>.
3. Scroll down and select the JestsamEvent log for the date & time when this crash happened.
4. Tap the Share icon, and click Save to file.
5. Select Creative Cloud and Save.
6. Share the download link of this crash/log file from https://assets.adobe.com/files and paste it here.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Destiny KnotAuthor
Participant
September 10, 2022

Hi Anubhav I have sent you a private DM regarding these details.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 10, 2023

Hello @Destiny Knot,

 

Sorry for the delayed response. Would you mind checking if the issue persists with the latest version of Fresco?
Looking forward to your response.

Thanks,

Anubhav

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
September 5, 2022

Have you been successfully using Fresco up until a recent update or is this the first time you've installed it and it started to happen after a few projects?

 

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Destiny KnotAuthor
Participant
September 10, 2022

Hi I've been using fresco with no crashing issues since jan 2022 up until about august 29 this year. The same issue is happening when I log into fresco with my phone so I believe it might be an account related issue.

 

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