App keeps crashing when I try to add motion/ animate

Forum|Forum|2 years ago
January 7, 2024
2 replies
289 views

Every time I try to add motion/ animate the app crashes. The whole app freezes and I can't move anything, it removes some of my frames, or it completely ruins my frames with glitched squares. I don't know what to do.

Performance

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Correct answer Anubhav M

Hello @Gerd23053585vgzl,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Fresco, device make/model, details about your workflow, and a screen recording of the problem (https://adobe.ly/4b00sH6), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

G

Gerd23053585vgzl

Participant

I see the same thing.

Anubhav M

Correct answer

Community Manager

Hello @Gerd23053585vgzl,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Fresco, device make/model, details about your workflow, and a screen recording of the problem (https://adobe.ly/4b00sH6), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

Anshul_Saini

Community Manager

Hello @Isabella32420372o4yb,

I'm sorry to hear about the issues you're facing. To better assist you, could you please provide more details? Specifically, confirm the version of Fresco you're using, your device's make and model, and the operating system version. Additionally, let me know if you see the crash reporter (Windows only).

This information will help us further investigate the issue and provide more targeted assistance.

Best,

Anshul Saini

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