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H
haleyw9078468
Participant
November 10, 2019
Answered

Artwork vanished

  • November 10, 2019
  • 1 reply
  • 1127 views

I have been using fresco for the past two hours and my entire work has vanished... while I was using it.. it froze and then was gone. is there a way to recover? 

This topic has been closed for replies.
Correct answer Sue Garibaldi

Haley. 

 

Does the document still exist? If it does please share it with me. Here's how to do that:

Sign in with your Adobe ID to https://assets.adobe.com/cloud-documents

Then tap on the ellipsis icon (...) under the drawing you want to share

From the pop-up menu choose Share

In the next pop-up window make sure both toggles are ON

Copy the link that's in the window and email it to me at frescohelp@adobe.com (please do not post the link here).

 

Sue. 

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
November 11, 2019

Hi,

 

Sorry to hear about your experience. Would you mind sharing some more information like:

1. Name of device (model).

2. Version of OS.

3. Has it happened with just 1 specific file or multiple?

 

This information will help us understand the issue better.

Looking forward to your response.

 

Regards,

Ashutosh

H
haleyw9078468Author
Participant
November 11, 2019

1. iPad Pro (12.9-inch) (2nd generation)

2. 13.1.2

3. Just this one file. I exported the time lapse of the file and it goes from my drawing to blank at the end. 

Sue Garibaldi
Sue GaribaldiCorrect answer
Inspiring
November 11, 2019

Haley. 

 

Does the document still exist? If it does please share it with me. Here's how to do that:

Sign in with your Adobe ID to https://assets.adobe.com/cloud-documents

Then tap on the ellipsis icon (...) under the drawing you want to share

From the pop-up menu choose Share

In the next pop-up window make sure both toggles are ON

Copy the link that's in the window and email it to me at frescohelp@adobe.com (please do not post the link here).

 

Sue. 

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