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Participant
December 14, 2021
Question

Automatic Update reset my canvas

  • December 14, 2021
  • 2 replies
  • 110 views

I had resized my canvas in a Fresco illustration, to make it larger. Midway through my work, the app automatically updated and closed. When I reopened it, it had reverted the canvas back to the original size, effectively cropping the image and resulting in lots of lots work. 

 

The larger canvas is not appearing in any version history. I am assuming the work is lost, but this is a bug that needs to be addressed as it is really costly, it literally cut my image in half. 

This topic has been closed for replies.

2 replies

Community Expert
December 16, 2021

How big was the resized file? Just curious in case it was resized to a size larger than what is normally supported in Fresco

Sjaani
Community Expert
Community Expert
December 16, 2021

I would suggest using the Report a bug feature from within Fresco for something like this. Using the Report a bug link which can be found in App setting > Help > Reoprt a bug send a message directly to the development team. This approach will open an email with your system details (they may be important) and give you a direct line of contact with those who should be best placed to help with this issue.