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Imaginerie
Community Expert
Community Expert
July 22, 2024
Question

Bug Report - IPad VS Fresco on Desktop, Ipad layers disapeared

  • July 22, 2024
  • 2 replies
  • 1416 views

So a weird thing happened yesterday when I was drawing on My Ipad and all of the sudden after painting a layer with a watercolour brush, all my canvas + layers disappeared.

See how it looks on my Ipad

No canvas, all the layers are blank

 

In contrast, see how it looks on Fresco on my Desktop (same file)

 

There is a canvas, the layers are filled. (same when I opened in Photoshop)

 

Here is the thumbnail in the CC app

Nothing in there...

The exact sequence of events: I added a mask to smooth out some curves on the top layer (Make). I added a  vector fill on a new layer on top of the white background layer that came as default.
Then I grouped all the line work layers, and added a clipped layer to that group to tried to add a watercolour style gradient to the lettering.
In the middle of painting, it stopped working. No error message, nothing, just that no colour was applied when I was painting. I tried a new brush type, a new layer (unclipped), other colours, nothing worked. Then the screen sort of blanked, and I was left with the app in the state of my first screenshot.

I went to Photoshop, tried to open it, and it opened in the state as seen in screenshot 2, I then opened it in the desktop Fresco, it was a blank canvas with no layer. I opened it this morning and saw it as screenshot 2 (So I am assuming it's a sync issue)

On the Ipad, I can export a timelapse and it stops short when the painting failed. (available if needed)

Unfortunately no timelapse available on Photoshop or Fresco desktop app.

I hope I have been thorough enough in my explanation!

2 replies

Participant
June 12, 2025

Hi, I too faced the loss of several layers and frames in an animation I was making. Please help me, I'm unable to find the right site to report this issue and have it addressed.

Anubhav M
Community Manager
Community Manager
June 12, 2025

Hello @itsme_pencil,

Could you try reverting to an earlier version of the Cloud Document (https://adobe.ly/4n0MCdB) to see if it helps?

Looking forward to hearing from you.

Anubhav

Participant
June 13, 2025

Hi,

I tried reverting to the previous version history, but it have conveniently skipped saving the frames and layers in have created. Even the Timelapse has those layers being made shown. Please help, such loss is a huge waste of efforts and time.

Imaginerie
Community Expert
Community Expert
July 22, 2024

I forgot:
The Ipad is a bog standard 8th generation running on iOS 17.5.1, 9.76 GB free
Fresco version (Ipad) V 5.7.0
(Desktop) V 5.5.0

Anubhav M
Community Manager
Community Manager
July 24, 2024

Hello @Imaginerie,

We understand that encountering technical issues can be frustrating. Would you mind checking if Fresco behaves this way with other files as well? If not, kindly share a link to a sample file (https://adobe.ly/3WDI81D) so we can check it on our end.

Note: While sharing the file, kindly make the link public and enable the option to Save a Copy under Link Settings.


Also, try reverting to an older version of the Cloud Document (https://adobe.ly/3SihZTu) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Imaginerie
Community Expert
Community Expert
July 26, 2024

Hi @Anubhav M 
I will test that a bit later tomorrow when I have more time, I will let you know the results.