Participant

Question

Can no longer access Fresco

Forum|Forum|4 years ago
May 1, 2021
2 replies
1605 views

Hello- all of a sudden I cannot access my Adobe fresco account. I noted from another post that accessing from China used to be a problem, but I have had no problems for years. I can still access Adobe draw on my iPad. This is my personal account, my professional account with all the licensed programs still works fine on my work laptop.

Any ideas how I can access my account?

thanks!

This topic has been closed for replies.

D

DsgranAuthor

Participant

Hoping to get a reply for this issue please 🙂 !

Sue Garibaldi

Inspiring

Hi.

This alert you're seeing "Access denied - account does not have requried access," is one that's a result of being in a region (China) that doesn't have access to cloud services or using an account (usually an Enterprise account) that doesn't utilize cloud storage. Unlike Draw and Sketch it's not even possible to sign into Fresco if either of these are true.

A couple of questions:
What happens when you try to sign in to https://assets.adobe.com/cloud-documents with that same login?

If you're not getting an alert signing in there, do you see all of your Fresco work?

Are you in a locale that does not have access to cloud services?

Let me know what you find.

Sue.

S

smart_Fireball15D5

Participating Frequently

Hi Sue,

Thanks so much for your help. I am indeed in China but have had no trouble in the past accessing through my VPN. I have been using it since it came out. I am able to access all of my adobe products through my school account. I do not utilize cloud storage since I mainly use my professional account but have been using my own account on my ipad.

Thanks in advance for any help you can give.

Best,

David

Sjaani

Community Expert

Have you done any updates to either the app or the operating system?

Tried an uninstall/reinstall?

When you say access to fresco account, do you mean you can't access the Fresco App, or the cloud files etc?

D

DsgranAuthor

Participant

Hi Sjaani,

Thanks for your help the operating system and app are both up to date and I haven't changed anyting. I did try to unstall and reinstall. I can't access either the app or the cloud files. When I log on to the app it says 'access denied - account does not have requried access'

D

DsgranAuthor

Participant

I should also add that I cannot access Fresco on my phone either. Other apps, like Adobe Draw, I can still access.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded