Can not create a new document in Fresco (Win 10).

Forum|Forum|3 years ago
July 7, 2022
1 reply
518 views

I have recently installed Adobe Creative Cloud on Win 10. Photoshop, Illustrator, InDesign, Bridge, Dimension all work fine. But whe I try to create a new document in Fresco, it looks like this indefinetly.

The text reads "Creating new document ..."

Any suggestions?

Performance

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Sjaani

Community Expert

Have you checked for updates to the apps? This might help if there has been an update since you installed the Creative Cloud. I'd also check the system requirements just to make sure everything is good there as well.

F

Florian25089573uscnAuthor

Participating Frequently

Fresco is a brand new installation. Creative Cloud is brand new. All apps are updated. Can't be newer. Grafic card is updated. Windows is updated. There are no warnings about any update. Tried to uninstall and reinstall. No improvement.

Sjaani

Community Expert

Can you check the system to see if you have Direct X 12.1 installed. This seems to also be one of the issues others have had.

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