Skip to main content
A
Anonymous
January 3, 2020
Question

Can not install Fresco Error C302

  • January 3, 2020
  • 1 reply
  • 1957 views

I tried to install Adobe Frecso on my surface pro 4,And I get to an error called C302.

There isn't any additional information,how can i fix it?

This topic has been closed for replies.

1 reply

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
January 3, 2020

Hello Zxilly,

 

Kindly try the installation after restarting your system once. In case you still encounter the issue request you to share the logs from your system by following these steps:

http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks a lot,

Rohit

A
Anonymous
January 4, 2020

Reboot didn't solve the problem

I use logcollector and a file named AdobeLogs_20200104_085410_831-win.zip has been uploaded.

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
January 7, 2020

Hello Zxilly,

 

Thanks for providing the logs. The logs didn't show that Fresco installation was triggered from CCD. The logs had data from 3rd January only. Kindly try Fresco installation and then collect logs and provde the file details for us to debug. 

 

Thanks a lot,

Rohit

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices