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jamier58953450
Participant
Apr 21, 2024 3:12 AM UTC
Answered

Can’t delete Fresco project

I'm having an issue with a glitched file in Fresco. I can't delete it, move it, share it, rename it, or open it. I've already deleted it in Adobe Cloud and it shows that it's gone, but when I open Fresco, it's still there. I haven't opened this file in any other programs, and I have only used my phone for this file. Does anyone know how to fix this? 

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jamier58953450Correct answer
Participant
Apr 22, 2024 1:39 PM UTC

I'm kind of frustrated that that worked!

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3 replies

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
Apr 21, 2024 10:08 PM UTC

Have you tried uninstall/reinstall? That might make it check the available documents and only show the ones you can still access.  I've not use Fresco on a phone so no idea where or if local caching might be occuring to speed up file opening.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Apr 22, 2024 1:00 PM UTC

Hello @jamier58953450,

We understand that technical issues can be frustrating. I hope Sjaani's suggestions helped resolve the problem. If not, kindly share a link to the file you're having trouble with (https://adobe.ly/3UtIbLd) so we can better assist you.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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