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A
Angubay
Participant
October 24, 2019
Answered

Can’t download fresco on nz app store

  • October 24, 2019
  • 2 replies
  • 1499 views

I have the latest iPad Pro and the download button in the App Store is unclickable. I’m a paying creative cloud member so what gives???

This topic has been closed for replies.
Correct answer Sue Garibaldi

Angubay.

 

It's a longshot but on your device go to Settings > Screen Time > Content & Privacy Restrictions and make sure that you don't have any restrictions set on your iPad.

 

Sue.

2 replies

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
October 25, 2019

Try signing out of the App Store and signing back in.

A
AngubayAuthor
Participant
October 25, 2019

I tried this, still didn’t work.

Sue Garibaldi
Sue GaribaldiCorrect answer
Inspiring
October 25, 2019

Angubay.

 

It's a longshot but on your device go to Settings > Screen Time > Content & Privacy Restrictions and make sure that you don't have any restrictions set on your iPad.

 

Sue.

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
October 24, 2019

Do you have the Creative Cloud app installed on your iPad?
Can you tap on Apps at the bottom of the CC app, then tap on Discover more mobile apps.
Is Fresco in that list and does it give you an install button?
(Note: mine all say launch as it's already installed, so I'm guessing at what you should be able to see.) 

 

If you look on the CC Desktop app on a computer under Mobile does it give you the option to Send link in the Fresco panel?

A
AngubayAuthor
Participant
October 25, 2019

I tried it through the CC app, still won’t work even though there is an option to launch.

Tried via sending the link through CC desktop and same unclickable button..

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