Participant

Answered

Can’t download fresco on nz app store

5 replies
1515 views
Translate

I have the latest iPad Pro and the download button in the App Store is unclickable. I’m a paying creative cloud member so what gives???

This topic is closed to new replies. Start a new post to keep the conversation going.

Sue GaribaldiCorrect answer

Inspiring

Angubay.

It's a longshot but on your device go to Settings > Screen Time > Content & Privacy Restrictions and make sure that you don't have any restrictions set on your iPad.

Sue.

Michael J. Hoffman

Community Expert

Try signing out of the App Store and signing back in.

Translate

A

AngubayAuthor

Participant

I tried this, still didn’t work.

Translate

Sue GaribaldiCorrect answer

Inspiring

Angubay.

It's a longshot but on your device go to Settings > Screen Time > Content & Privacy Restrictions and make sure that you don't have any restrictions set on your iPad.

Sue.

Translate

Sjaani

Community Expert

Do you have the Creative Cloud app installed on your iPad?
Can you tap on Apps at the bottom of the CC app, then tap on Discover more mobile apps.
Is Fresco in that list and does it give you an install button?
(Note: mine all say launch as it's already installed, so I'm guessing at what you should be able to see.)

If you look on the CC Desktop app on a computer under Mobile does it give you the option to Send link in the Fresco panel?

Translate

A

AngubayAuthor

Participant

I tried it through the CC app, still won’t work even though there is an option to launch.

Tried via sending the link through CC desktop and same unclickable button..

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.