Skip to main content
F
ffabbu
Participant
June 30, 2020
Question

Can’t draw anything, it keeps lagging and takes forever to load

  • June 30, 2020
  • 2 replies
  • 619 views

Been having this issue with it for the past hours, not sure what's wrong with it. Ever since the new update its been acting up, attached is a clip which clearly shows the problem. 
Anyone else having the same issue?

This topic has been closed for replies.

2 replies

Sue Garibaldi
Sue Garibaldi
Inspiring
July 1, 2020

Hi Ffabbu. 

 

My apologies; I thought I posted yesterday but I must never have tapped Reply.

 

We've heard a number of comments like yours and are trying to get to the bottom of what's going on. 

 

Please message me through Fresco's Report A Bug link (tap the gear icon in the top nav of Fresco's Home screen then App Settings > Help > Support > Report A Bug); I know it's an extra step but when you use that link the email will auto-populate with all of your device/app information and it can be helpful. 

 

You don't have to repeat any of what you'veposted or resend your video, just mention that you posted here and I'll match your post with your email. 

 

Thanks for your time with this. 

 

Sue.

F
ffabbuAuthor
Participant
July 2, 2020

Hi Sue! Thanks for getting back to me. I wish i could report a bug but i just encountered another problem- i just opened the app and i've been waiting for a few minutes now to load, it only shows "Saving.." on the screen and nothing happens. I'll attach a picture of it, i can take a screen recordimg of it if you need to see how long it's taking..

Sue Garibaldi
Sue Garibaldi
Inspiring
July 2, 2020

Hi Ffabbu. 

 

I got your  Report A Bug  email. I'll be responding there in a few minutes. 

 

Sue.

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
July 1, 2020

What device are you on? I noticed it once briefly on a drawing on an iPad Pro, though mostly it has worked fine.

    F
    ffabbuAuthor
    Participant
    July 2, 2020

    I'm using the 2018 iPad Pro. I didn't had any issues with the app, but ever since the new update i had an awful experience with it! It's even worse now, everything takes forever to load, i even waited for up to 30 minutes just for doing a vector color filling.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices