Skip to main content
W
Wonoda
Participant
November 30, 2019
Answered

Can't export to PNG/JPG on surface pro

  • November 30, 2019
  • 2 replies
  • 1612 views

Hi

 

I can't export my works as PNG/JPG on my surface from export or quick export. A file is created but its size is 0.

After uninstall and re-install, this issue still occurs. Could anyone let me know how to do?

This topic has been closed for replies.
Correct answer DaveJCummings

Yeah, they allowed for Hi Res Exporting with the free version with the latest update.  I'm glad you're able to do so now.  

2 replies

W
WonodaAuthor
Participant
December 4, 2019

I could export with the latest free version 1.2.0 🙂

D
Community Expert
DaveJCummingsCommunity ExpertCorrect answer
Community Expert
December 4, 2019

Yeah, they allowed for Hi Res Exporting with the free version with the latest update.  I'm glad you're able to do so now.  

D
Community Expert
DaveJCummingsCommunity Expert
Community Expert
November 30, 2019

Hmmmm...are you logged in? Are you using the basic free version or the premium version?

W
WonodaAuthor
Participant
December 1, 2019

Thanks for replying. I'm logged in and using free version.

D
Community Expert
DaveJCummingsCommunity Expert
Community Expert
December 1, 2019

I do know the free version doesn't allow for higher resolution exports. I'm not entirely sure what size your files are, that may be the problem. If I recall correctly, there's a free trial for the premium features for Fresco, you could give it a try and see if you're having the same issues 

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices