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Can't export to PNG/JPG on surface pro

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Hi

I can't export my works as PNG/JPG on my surface from export or quick export. A file is created but its size is 0.

After uninstall and re-install, this issue still occurs. Could anyone let me know how to do?

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DaveJCummingsCorrect answer

Community Expert

Yeah, they allowed for Hi Res Exporting with the free version with the latest update. I'm glad you're able to do so now.

WonodaAuthor

Participant

I could export with the latest free version 1.2.0 🙂

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Community Expert

Correct answer

Community Expert

Yeah, they allowed for Hi Res Exporting with the free version with the latest update. I'm glad you're able to do so now.

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Community Expert

Community Expert

Hmmmm...are you logged in? Are you using the basic free version or the premium version?

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WonodaAuthor

Participant

Thanks for replying. I'm logged in and using free version.

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Community Expert

Community Expert

I do know the free version doesn't allow for higher resolution exports. I'm not entirely sure what size your files are, that may be the problem. If I recall correctly, there's a free trial for the premium features for Fresco, you could give it a try and see if you're having the same issues

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