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Nadiya38986558zj5c
Participant
August 4, 2024
Answered

Can't find a smudge tool in the free version of Adobe Fresco on Microsoft Surface

  • August 4, 2024
  • 4 replies
  • 869 views

Hi! 

I can't find a smudge tool in my free version (5.5.0) of Adobe Fresco on Microsoft Surface Pro.

I've been googling and from what I've found I thought the smudge tool is supposed to be there under the eraser tool, but as you can see on my screenshot, I don't have it? 

Do I have the wrong version, am I blind or is the smudge tool not included in this version?

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Correct answer Anubhav M

Hello @Nadiya38986558zj5c,

Thanks for sharing the details. Are you using a Surface laptop with an ARM-based processor? If so, the Smudge tool is currently unavailable. Learn more here: (https://adobe.ly/4dzcjMY).


Looking forward to hearing from you.

 

Thanks,

Anubhav

4 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 6, 2024

Hello @Nadiya38986558zj5c,

We understand how frustrating it can be to experience technical issues. Would you mind trying the following steps and checking if they help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Additionally, try resetting Fresco (https://adobe.ly/4frNcxv...) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Nadiya38986558zj5cAuthor
Participant
August 7, 2024

Thank you for the reply!

I relaunched, reset and even reinstalled the app on my microsoft surface and it didn't work. But I decided to try installing Adobe Fresco on my other laptop and the smudge tool is there right where it's supposed to be. 

It must be a problem with compatibility with microsoft surface then? Or maybe I should change someting in the settings? 

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 9, 2024

Hello @Nadiya38986558zj5c,

Thanks for sharing the details. Are you using a Surface laptop with an ARM-based processor? If so, the Smudge tool is currently unavailable. Learn more here: (https://adobe.ly/4dzcjMY).


Looking forward to hearing from you.

 

Thanks,

Anubhav

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