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kamikolart
kamikolart
Participant
May 18, 2021
Question

Can't import image?

  • May 18, 2021
  • 1 reply
  • 4478 views

On Fresco, whenever I tried to import an image as a layer, it doesn't show up. This has happened before but it was able to resolve itself. I'm not sure if there's an effective way of resolving the issue so it doesn't happen again? I attached a screen recording of what happens when I tried importing an image. 

This topic has been closed for replies.

1 reply

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
May 18, 2021

Hi kamikolart,

 

That is strange for sure, and I can't seem to duplicate it. Can you try again with a new document? Maybe try in the document you showed in the video, but creating a new layer above the current (hidden) layer? I tried a bunch of combinations, including having a hidden layer current, and couldn't get one to fail.

 

kamikolart
kamikolartAuthor
Participant
May 19, 2021

I tried both options, and I'm still having the same problem. 

- JT
Sue Garibaldi
Sue Garibaldi
Inspiring
May 19, 2021

Hi Kamikolart. 

 

A couple of things to check:

Make sure that the permission you've granted in iOS Settings > Fresco is "All Photos."

Have you tried uninstalling/reinstalling Fresco? (Do not do this unless you have first checked that all of the work on your iPad also shows up when you sign in to https://assets.adobe.com/cloud-documents.)

 

Let me know what you find. 

 

Sue.

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