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Participant
Apr 10, 2023 9:23 PM UTC
Answered

Can’t print directly from Fresco with Airprint

I just got a Canon Pixma G5020 printer to print documents from Adobe Fresco. I can go throught the motions - Export, file type, Print, print settings. When all is set I click the Print button and the dialog goes away as if it worked, but nothing prints, and printer still says Ready to Print. 

I've successfully printed from other apps like Photos and Procreate, so the problem is Fresco. I know I can export to camera roll or PDF, but my desire is just to be able to quickly print a draft from Fresco. Anyone have this issue? 

Screen record of nothing printing attached!

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HellomurphyCorrect answer
Participant
Apr 15, 2023 5:59 AM UTC

I did just print successfully from Fresco for iPhone, so at least I have a workaround without having to change apps.

3 replies

Anubhav M
Community Manager
Community Manager
Apr 13, 2023 10:52 PM UTC

Hello @Hellomurphy,

 

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the exact iPad model you are using, the version of the iPadOS/Fresco installed, and whether you are able to AirPrint from other Adobe apps on your iPad so that we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Participant
Apr 14, 2023 4:23 AM UTC

Hello

 

I'm using latest version of everything

iPad Pro 11" 256 gb current gen

Fresco 4.4.2

ipad os 16.4.1

 

And yes, if I open the same files in Illustrator for iPad it prints fine. I've tried with several files, all the same.

Thanks for helping me with this.

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