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Hollysuzanne33
Hollysuzanne33
Inspiring
May 27, 2022 3:58 PM UTC
Answered

Cannot Zoom, Rotate, and Pan

Hello, I opened Fresco on my Surface Pro today and I cannot Zoom, Rotate, or Pan.  This has happened before and no idea how it resolved itself but I think it happened after I wiped the computer and put almost every file in cloud storage.  When I use Fresco I close everything. Fresco had been working like butter, what happened! I uninstalled and restarted it, it does not work. Thanks for your help and insight. Holly

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    Hollysuzanne33
    Hollysuzanne33Correct answer
    Inspiring
    May 31, 2022 6:12 PM UTC

    Thank you. I did figure out that my touch was not working. I updated Windows 11 and crossed my fingers. It worked. So all is well.

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    2 replies

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    May 29, 2022 9:37 PM UTC

    This sounds like a bug have you sent in a bug report? You can do so through the app via App settings > Help > Report a bug. This will open an email with your device details so you can send a message directly to the developers.

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    Hollysuzanne33
    Hollysuzanne33AuthorCorrect answer
    Inspiring
    May 31, 2022 6:12 PM UTC

    Thank you. I did figure out that my touch was not working. I updated Windows 11 and crossed my fingers. It worked. So all is well.

    Translate
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