Cant access files after crash.

Forum|Forum|5 years ago
October 2, 2020
2 replies
1077 views

I had Fresco crash on me while working on a large file. When i reopened the program ALL of my previous documents seem to have been corrupted. When i attempt to open one it either says, "Format not supported. This document does not appear to be a valid psd" Or ir says "Problem opening document. Fresco is unable to open this document, please contact support."

I tried to download the files from my creative cloud, and the download button is just flat out missing for any of the affected files. Is there anything i can do? Is there a way to just get the files locally on my computer? I really wish we could save them locally. I had work for clients in there. Someone please help 😞

Thanks in advanced.

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Bekka5F93Author

Participant

To anyone that stumbles on this post looking for advice, it wasn't resolved. It seems my files are gone, I can't find where they are locally saved, and no one will tell me which is suspect.

I really don't like the cloud storage system, and that seems to be what corrupted them. It should be a feature that the files are auto saved to you computer, but I guess they have decided to not allow that to happen. I've lost almost a month of work for clients thanks to that design choice.