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Participant
November 30, 2023
Question

cant install fresco in my pc

  • November 30, 2023
  • 2 replies
  • 722 views
Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:5.0.1.1338
FATAL: Error occurred in install of package (Name: Assets Version: 5.0.1.1338). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRB92E.tmp\1\frescoApp\gemini-win32-winui-app_5.0.1.1338_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.1.1338_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30035.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRB92E.tmp\1\frescoApp\gemini-win32-winui-app_5.0.1.1338_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.1.1338_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30035.0_x64__8wekyb3d8bbwe}
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
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2 replies

Community Expert
December 17, 2023

Does your system meet all the requirements to be able to have fresco?

 

https://helpx.adobe.com/fresco/system-requirements.html

Anshul_Saini
Community Manager
Community Manager
December 15, 2023

Hi @praveen25749663qcjf,

 

We apologize for the inconvenience you're experiencing with installing Fresco and encountering error 191. We understand how frustrating this can be.

 

One thing that you can try is to open "Windows PowerShell" as an administrator from the Start menu and execute the command: "get-appxpackage *Fresco* -AllUsers | remove-appxpackage."

 

After this, restart your system and attempt to install Fresco from the Creative Cloud app again.

 

If the issue persists, please let us know, and we'll escalate the problem to Microsoft for further investigation.

 

Best regards,

Anshul Saini