Skip to main content
C
Celine Rozenblat
Participant
October 6, 2024
Question

Changement de compte et perte des fichiers

  • October 6, 2024
  • 2 replies
  • 148 views

L'université est passée d'un abonnement via Switch à un abonnement personnalisé. De ce fait j'ai perdu mes fichiers FRESCO. Comment les récupérer ? Et à l'avenir, si l'université change encore, comment sauver mes fichiers sur ma machine et non sur le cloud?

This topic has been closed for replies.

2 replies

C
Celine RozenblatAuthor
Participant
October 7, 2024

Many thanks Anshul for your prompt reply.
Finally I managed to find my files in my old account and I downloaded them to re-import them in Fresco, as you say

So it solved!!!

Best regards

Celine

[personal info removed by moderator]

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 7, 2024

Hi @Celine Rozenblat!

 

I’m sorry to hear about your file loss. Please reach out to your university admin and ask them to open a case with Adobe support here to assist with file recovery or guide you on asset transfer during account changes.

 

For future protection, Fresco saves work in the cloud, but as a workaround, you can export your files as PSDs. This allows you to re-import them into Fresco later with all layers intact.​

 

I hope it helps!

 

Best,

Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices